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FAQs

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Frequently Asked Questions

We’ve gathered the most common questions for you to browse anytime, especially when we’re unavailable. Find quick answers to help you with your inquiries.

Shipping & Delivery

What if I entered the incorrect shipping address?

Please, contact us as soon as possible with your name, order number, and updated shipping address. If your order has not yet shipped, we will gladly update your shipping information.

What is the delivery time for orders?

Orders are typically delivered within 3 to 5 business days, depending on your location.

Do you ship internationally?

Currently, we ship within Egypt only. If you want to order from outside Egypt, please contact us.

How much does shipping cost?

Shipping costs vary by region. You can check our detailed shipping rates on our Shipping Policy page.

Returns & Exchanges

What is your return policy?

You can return your purchase within 30 days of receiving the product, as long as the item is in its original condition and packaging. Shipping for returns is free.

How do I exchange a product?

Exchanges are allowed within 30 days of delivery, provided the shoes are in their original condition and packaging. There are no extra charges for exchanges, and shipping is free.

What if my shoes have a manufacturing defect?

We offer a 60-day warranty against manufacturing defects. If you encounter any issues, please contact us for a replacement.

Payments

What payment methods do you accept?

We accept cash on delivery and various online payment methods such as credit cards and debit cards.

Can I try the shoes before making a payment?

Yes, with our "Try Before You Buy" policy, you can inspect the shoes before making any payments to ensure your satisfaction.

Product Information

Do you offer a warranty on your shoes?

Yes, we offer a 60-day warranty against manufacturing defects.

Are your shoes available in different sizes and colors?

Yes, most of our collections come in a variety of sizes and colors to suit your preferences.

Customer Support

How do I contact customer support?

You can contact us via phone at +20 100 452 8064, WhatsApp at +20 111 360 7127, or through our Contact Us page.

What are your customer service hours?

Our customer support is available from Saturday to Thursday from 9 am to 1 pm.

Is Vogal compatible with Shopify Online Store 2.0?

Yes, Our theme is fully compatible and supports Sections on every page.

Stay Connected

Have any questions or need assistance? We're here to help! Reach out to us for any inquiries, and we'll get back to you as soon as possible.

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